Managing email domains and addresses

All email addresses follow a <username>@<domain name> format. You can bulk update all workgroup members' domain name and change individual member's username.

Enterprise and workgroup administrators can: 

  • Bulk update your organisation's email domain: Use this option when you want to update the email address of all workgroup members. For example, if your organisation has been acquired and the domain name has changed. After bulk update user names will remain unchanged and only the domain name will change.

  • Change a member's email address: When you want to update the username an individual member (for example when a member changes their family name after marriage).

Additionally, email aliasing will continue to work. That is, when a member's primary email address is changed, their user account will continue to be linked with older email addresses. If a notification or invite comes in on an old email address it still reaches the correct user.