Email notifications to workspace users and administrators

Events that trigger email notifications to workspace users and administrators are as follows:

Templates (Events)

Always

Send?

Event that triggers the email -

Email sent when ...

Secure

User

Workgroup Admin

Enterprise Admin

REGISTRATION/ INVITATION

 

 

 

 

NEW_REGISTRATION

Y

a new User signs up

 

Y

 

ALREADY_REGISTERED

Y

a User tries to register again

 

Y

 

 

REGISTRATION_SUCCESS

Y

a User completes the registration

 

Y

 

 


 

 

 

 

 

 

PASSWORD

 

 

 

 

 

 

FORGOT_PASSWORD

Y

a Users clicks on forgot password

 

Y

 

 

PASSWORD_CHANGED

Y

a User changed their password

 

Y

 

 

EMAIL ADDRESS

 

 

 

 

 

 

DELETE_EMAIL_ALIAS

 

User's email alias is deleted

 

Y

Y

Y

EMAIL_CHANGED

Y

User's email domain is updated

 

Y

 

 

REQUEST_CHANGE_EMAIL

Y

a request is raised to change User's email address

 

Y

 

 

REQUEST_CHANGE_EMAIL_CANCELLEDx

Y

a request to change User's email address is cancelled

 

Y

Y

Y

ACCOUNT

 

 

 

 

 

 

QUOTA_LIMIT_ENTERPRISE_ADMIN

Y

an Account has > 100% connections

 

 

Y (for non Enterprise Account)

Y (for non Enterprise Account)

QUOTA_THRESHOLD_ENTERPRISE
_ADMIN

Y

an Account has >= 90% and <= 100% connections

 

 

Y (for non Enterprise Account)

Y (for non Enterprise Account)

ORGANISATION/ WORKGROUP

 

 

 

 

 

 

INVITATION_ORG

 

a User is invited to a Workgroup

 

Y

   

SUSPEND_ORGANISATION

Y

a Workgroup is suspended

 

 

Y (for non Enterprise Account)

Y (for non Enterprise Account)

WORKGROUP_CONNECTIONS_LIMIT_
ENTERPRISE_ADMIN

WORKGROUP_CONNECTIONS_LIMIT_
WORKGROUP_ADMIN

Y

a Workgroup has > 100% connections

 

 

Y

Y

WORKGROUP_CONNECTIONS_THRESHOLD
_ENTERPRISE_ADMIN

WORKGROUP_CONNECTIONS_THRESHOLD
_WORKGROUP_ADMIN

Y

a Workgroup has >= 90% and <= 100% connections

 

 

Y

Y

WORKGROUP_USER_TRANSFER

WORKGROUP_USER_TRANSFER_JOINING
_WORKGROUP_ADMINS

WORKGROUP_USER_TRANSFER_LEAVING
_WORKGROUP_ADMINS

 

a User is Transferred to another Workgroup

 

Y

Y (leaving Workgroup's Workgroup Admin)

Y (joining Workgroup's Workgroup Admin)

Y (leaving Workgroup's Enterprise Admins)

MEMBERSHIP (User_Org)

 

 

 

 

 

 

USER_ACCEPTED_ORG

 

a User has accepted the Workgroup invitation

 

Y(inviter)

 

 

USER_ORG_UPDATED

Y

a User's Workgroup is updated (acquired/ preAccepted)

 

Y

 

 

USER_DECLINED_ORG

 

a User declines the Workgroup invitation

 

Y(inviter)

 

 

USER_ORG_INVITE_REVOKED

 

a User who has not yet accepted the Workgroup invitation is revoked

 

Y

 

 

USER_REMOVED_ORG

 

a User who has accepted the Workgroup invitation is removed

 

Y

 

 

SHARE/ WORKSPACE

 

 

 

 

 

 

INVITATION_SHARE

 

a User is invited to a Workspace

 

Y

 

 

INVITATION_SHARE_
REMINDER

 

a User is invited to a Workspace and the User has not yet accepted the invitation

 

Y

 

 

SHARE_DELETED

 

a Workspace is deleted

 

Y (all Participants, including Workspace Owner)

 

 

SHARE_MFA_TOKEN

Y

a 2 step Workspace is accessed by the User

 

Y

 

 

SHARE_UPDATED

 

an Asset is added, updated, deleted

an Asset is read, previewed

 

 

Y (all Participants including Workspace Owner)

Y (Workspace Owner)

 

 

END_SHARE_REMINDER
_OWNER

 

a Workspace is closed

OR

during Account level closure of Workspaces

 

Y (Workspace Owner)

 

 

END_SHARE_REMINDER_
PARTICIPANT

 

a Workspace is closed

 

Y (all Participants excluding Workspace Owner)

 

 

BLOCK_WORKSPACES

 

Workspace creation is blocked at the Account level

 

 

Y (for non Enterprise Account)

Y (for non Enterprise Account)

OWNER_CHANGED_NEW_
OWNER

OWNER_CHANGED_
PREVIOUS_OWNER

 

a Workspace Owner is changed

 

Y (old Workspace Owner)

Y (new Workspace Owner)

 

 

SHARE_OWNER_CHANGE
_FAILED

 

a Workspace Owner can't be changed

 

 

Y

 

PARTICIPANT (User_Share)

 

 

 

 

 

 

PARTICIPANT_ACCEPTED
_SHARE

 

a Participant accepted a Workspace invite

 

Y (Workspace Owner)

 

 

PARTICIPANT_CANCELLED_
BY_INVITER

 

a Participant's invitation to a Workspace is cancelled

 

Y (to the Participant)

 

 

PARTICIPANT_DECLINED
_INVITATION

 

a Participant declined a Workspace invitation

Yes

Y (Workspace Owner)

 

 

PARTICIPANT_EVICTED

 

a Participant is evicted from a Workspace

Yes

Y (Workspace Owner)

 

 

PARTICIPANT_INVITATION
_WITHDRAWN

 

a Participant's invitation is withdrawn

 

Y (Workspace Owner)

 

 

PARTICIPANT_LEFT
_SHARE

 

a Participant left a Workspace

Yes

Y (Workspace Owner)

 

 

PARTICIPANT_ROLE
_CHANGED

 

a Participant's role changed

 

Y (to the Participant)

 

 

EVICT_USER_FROM_
SHARES_USER

EVICT_USER_FROM_
SHARES_WORKSPACE_OWNER

Y

User is evicted from Workspace/s

 

Y (to the Participant)

Y (Workspace Owner)

 

 

DOCUMENT

 

 

 

 

 

 

SCAN_FAILURE

 

a document cannot be scanned

Yes

Y (Workspace Owner)

Y (Participant who Uploaded)

 

 

VIRUS_DETECTED

 

a document has virus

Yes

Y (Workspace Owner)

Y (Participant who Uploaded)

 

 

TASK

 

 

 

 

 

 

TASK_ASSET_DELETED

 

an Asset assigned to a Task is deleted

Yes

 

Y (Workspace Owner)

Y (Participants to whom the Task is assigned)

 

 

TASK_ASSIGNED

 

a Task is assigned to a Participant

Yes

Y (Participants to whom the Task is assigned)

 

 

TASK_ASSIGNMENT_
COMPLETED

 

a Task assignment is completed

Yes

Y (Workspace Owner)

Y (Workspace Manager)

 

 

TASK_ASSIGNMENT
_REMINDER

 

a Task is not yet complete

Yes

Y (Participants to whom the Task is assigned)

 

 

TASK_CANCELLED

 

a Task is cancelled

Yes

Y (Workspace Owner)

Y (Workspace Manager)

Y (Participants to whom the Task is assigned)

 

 

TASK_LAST_ASSIGNMENT
_COMPLETED

 

all Participants involved in actioning the Task completes

Yes

Y (Workspace Owner)

Y (Workspace Manager)

 

 

TASK_PAST_DUE
_DATE

 

a Task has past it's due date

Yes

Y (Workspace Owner)

Y (Participants to whom the Task is assigned)

 

 

COMMENT

 

 

 

 

 

 

NEW_COMMENT

 

a new comment is created

 

Y (Workspace Owner)

Y (Workspace Manager)

 

 

MENTION_USER

 

Participant/s are mentioned in the Comment

 

Y (Participants mentioned in the Comment)

 

 

DELETE USER

 

 

 

 

 

 

DELETE_USER

DELETE_USER_
ENTERPRISE_WORKGROUP_ADMINS

Y

a user is deleted

 

Y

Y

Y